Privacy Policy 

GVL Roofing ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gvlroofing.com, communicate with us via phone, email, or text message, or use any of our services.

By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect Personal Information You Provide

We may collect the following information when you fill out a form, request a quote, schedule an inspection, or otherwise contact us:

• Full name

• Email address

• Phone number (including mobile/cell phone number)

• Mailing or property address

• Details about your roofing project or service needs

• Payment and billing information (processed securely through third-party payment processors)

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Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• Cookies and similar tracking technologies (see Section 6)

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2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service

• Schedule and perform roofing inspections, estimates, and services

• Process payments and manage billing

• Send appointment confirmations, project updates, and service-related communications

• Send promotional offers, seasonal maintenance tips, or company news (only with your consent)

• Improve our website, services, and customer experience

• Comply with legal obligations

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3. Text Messaging (SMS/MMS) Policy

When you provide your mobile phone number and opt in to receive text messages from GVL Roofing, you consent to receive SMS and/or MMS messages related to:

• Appointment scheduling and reminders

• Project status updates

• Estimate and invoice notifications

• Service follow-ups and satisfaction surveys

• Promotional messages (only if separately opted in)

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Message Frequency

Message frequency varies based on your interactions with us. For transactional messages (appointment reminders, project updates), you will typically receive 1–5 messages per service engagement. Promotional messages, if opted in, will not exceed 4 messages per month.

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Opt-Out

You may opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent. Opting out of text messages will not affect your ability to receive services from us.

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Help

For help with text messaging, reply HELP to any message or contact us at (916) 298-5563 or gvlroofingg@gmail.com.

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Costs

Message and data rates may apply. GVL Roofing does not charge for text messages, but your mobile carrier's standard messaging rates may apply. Check with your carrier for details.

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Supported Carriers

Text messaging is supported on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

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No Sharing for Marketing

We will never sell, rent, or share your phone number or opt-in data with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

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4. Payment Information

When you make a payment for roofing services, your payment information (credit card number, bank account details, etc.) is collected and processed by our third-party payment processors. We do not store your full payment card details on our servers.

Our payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure your financial data is handled securely

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5. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist with payment processing, text messaging, email communications, scheduling, and website analytics

• Insurance Companies: When assisting with insurance claims for storm damage or covered repairs, with your authorization

• Material Suppliers & Subcontractors: As needed to fulfill your roofing project

• Legal & Regulatory: When required by law, court order, or to protect our legal rights

We do not sell your personal information to third parties.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These include:

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)

• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may limit some website features.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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8. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Project records and warranty-related data may be retained for the duration of any applicable warranty period.

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9. Your Rights (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect and how it is used

• Request deletion of your personal information

• Opt out of the sale of personal information (we do not sell personal information)

• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information in Section 11.

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10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will promptly delete it.

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11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please contact us:

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GVL Roofing

PO BOX 9 Pollock Pines Ca 95726

Phone: (916) 298-5563

Email: gvlroofingg@gmail.com

Website: gvlroofing.com

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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